Refund policy
Returns Policy
We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at contact@deskup-shop.com. We will provide you with the necessary information regarding the product return. Please note that return shipping costs are the responsibility of the customer.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
You can always contact us with any return-related questions at contact@deskup-shop.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
14-Day Cooling-Off Period (European Union)
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@deskup-shop.com.
